I'm not the only person this guy has tried to scam, check out this site
http://www.resellerratings.com/store/JeffsCycles_Prospect_Cycles
This business is bad news for anyone who is just looking to fix up their old bike.
A blog about scams. Exposing the scams and giving tips on how to avoid them. At times making complete fun of the would be scammers.
*The comment section on this blog is moderated.
4/29/08
cycleparts2007.com website is a SCAM!
That's right, you heard it! This is my personal experience with the company.
On April 28, 2008 I went searching on the internet to see if I could possible find a rear tire for my motorcycle. I come across this site called www.cycleparts2007.com. I fill out their contact form. I get a call later on that night from Joe, he claims they have the rear tire in stock and it would be $43.00 for the tire and $15.00 for shipping. I think well that is pretty good deal, I ask them to send the information to me in email. They let me know they only take checks, no credit cards, no paypal.
The next morning I am just about to run the check to the Post office when I a little voice from the back of my mind says, "Wait a minute have you checked this company out? They have a website but won't create the invoice through the website and won't except credit cards. Do some digging before you part with your hard earned cash."
So, I go to the www.bbb.org site and type in the information I have, sure enough unsatisfactory rating for non-delivery of parts, not resolving warranty issues or refund requests, etc. I email back saying I won't be doing business with them because of the information I found on the better business bureau site and I would be informing my bike club not to use them either.
The "owner" of the company threatens to sue me if I tell anyone about the information I found on the www.bbb.org site. He claims I am lying, that he has cleared everything up with the better busiess bureau, all that stuff happened with the old owner of the business and his the new owner.
I email back giving him the direct link of what I found on the www.bbb.org site. He claims I am spreading misinformation and that business on the site isn't his. Hmmmm, okay first he claimed all the reports were resolved, then he says that stuff happened under the old owner, and now he is saying the better busiiness bureau is reporting the wrong company name.
Okay let's examine this. www.cycleparts2007.com is under the company name Hood River Cycle located at 205 C Jefferson St. The Dalles Oregon. www.jeffcycles.com is also under this business name. The owner of the company is listed as Terry Reynolds, yet this guy in email who only referred to himself as Joe claims to be the owner. So when I call him by the managers name listed on the bbb site which is Joe Karber, he claims he bought the company from Jeff Karbar and his name isn't Joe and then he signs his name, Joe. Um, okay for someone who claims to be "cleaning up" the business practices of a former owner you would think the first they would want to do is get the owner's name changed on the bbb site.
You would also think the new owner would want to resolve any old issues instead of letting them sit out there on a public information site. Only a scammer who gets caught would try to claim the person who caught them is a liar and only a scammer would threaten someone with a lawsuit about information that is on a public information web site. The "owner" has since claimed I am harassing him because of what the Better Business Bureau has on file about his company. He seems to have forgotten he threatened to sue and is now saying I am threatening him because I told my bike club president about him.
I must say what odd behavior for an "honest" business man.
Below is the direct link to the company profile from the bbb site.
http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=12
96&firm=22070276
Or in case you don't want to see the pretty graphics here is the information:
Name: Hood River Cycles
Phone: (541) 397-0342
Address: 205C Jefferson St
The Dalles, OR 97058
Website: www.jeffscycles.com
www.cycleparts2007.com
Principal: Mr Terry Reynolds, Owner
Customer Contact: Mr Terry Reynolds, Owner - (541) 397-0342
File Open Date: January 2007
BBB Accreditation: This organization is not a BBB Accredited business.
The BBB has requested basic information from this company but has not received a response. As a result, the BBB may not have current information about the company
Additional DBA Names
Jeff's Cycles
Vintage Cycle Parts Corp
Marketplace Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:
unresolved - The company failed to resolve the complaint issues.
complaints. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
some complaints presented to the bureau.
Complaints concern delivery and refund issues.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 53 complaints about this company in the last 36 months, our standard reporting period.Of the total of 53 complaints closed in 36 months, 53 were closed in the last year.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
3 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
28 - Company failed to respond to the BBB to resolve or address the complaint issues.
Unpursuable
BBB Definition:
Unpursuable - The company cannot be located or is out of business.
2 - Company cannot be located.
Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
4 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
6 - Company failed to respond to the BBB to resolve or address the complaint issues.
Company Management
Additional company management personnel include:
Joe Karber
Additional Contact Information
Additional Addresses
PO Box 755
Lyle, WA 98635-0016
Additional Phone Numbers
Tel: (509) 637-0369
Tel: (509) 310-9438
Additional Email Addresses
admin@JeffsCycles.com
billing@jeffscycles.com
On April 28, 2008 I went searching on the internet to see if I could possible find a rear tire for my motorcycle. I come across this site called www.cycleparts2007.com. I fill out their contact form. I get a call later on that night from Joe, he claims they have the rear tire in stock and it would be $43.00 for the tire and $15.00 for shipping. I think well that is pretty good deal, I ask them to send the information to me in email. They let me know they only take checks, no credit cards, no paypal.
The next morning I am just about to run the check to the Post office when I a little voice from the back of my mind says, "Wait a minute have you checked this company out? They have a website but won't create the invoice through the website and won't except credit cards. Do some digging before you part with your hard earned cash."
So, I go to the www.bbb.org site and type in the information I have, sure enough unsatisfactory rating for non-delivery of parts, not resolving warranty issues or refund requests, etc. I email back saying I won't be doing business with them because of the information I found on the better business bureau site and I would be informing my bike club not to use them either.
The "owner" of the company threatens to sue me if I tell anyone about the information I found on the www.bbb.org site. He claims I am lying, that he has cleared everything up with the better busiess bureau, all that stuff happened with the old owner of the business and his the new owner.
I email back giving him the direct link of what I found on the www.bbb.org site. He claims I am spreading misinformation and that business on the site isn't his. Hmmmm, okay first he claimed all the reports were resolved, then he says that stuff happened under the old owner, and now he is saying the better busiiness bureau is reporting the wrong company name.
Okay let's examine this. www.cycleparts2007.com is under the company name Hood River Cycle located at 205 C Jefferson St. The Dalles Oregon. www.jeffcycles.com is also under this business name. The owner of the company is listed as Terry Reynolds, yet this guy in email who only referred to himself as Joe claims to be the owner. So when I call him by the managers name listed on the bbb site which is Joe Karber, he claims he bought the company from Jeff Karbar and his name isn't Joe and then he signs his name, Joe. Um, okay for someone who claims to be "cleaning up" the business practices of a former owner you would think the first they would want to do is get the owner's name changed on the bbb site.
You would also think the new owner would want to resolve any old issues instead of letting them sit out there on a public information site. Only a scammer who gets caught would try to claim the person who caught them is a liar and only a scammer would threaten someone with a lawsuit about information that is on a public information web site. The "owner" has since claimed I am harassing him because of what the Better Business Bureau has on file about his company. He seems to have forgotten he threatened to sue and is now saying I am threatening him because I told my bike club president about him.
I must say what odd behavior for an "honest" business man.
Below is the direct link to the company profile from the bbb site.
http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=12
96&firm=22070276
Or in case you don't want to see the pretty graphics here is the information:
Name: Hood River Cycles
Phone: (541) 397-0342
Address: 205C Jefferson St
The Dalles, OR 97058
Website: www.jeffscycles.com
www.cycleparts2007.com
Principal: Mr Terry Reynolds, Owner
Customer Contact: Mr Terry Reynolds, Owner - (541) 397-0342
File Open Date: January 2007
BBB Accreditation: This organization is not a BBB Accredited business.
The BBB has requested basic information from this company but has not received a response. As a result, the BBB may not have current information about the company
Additional DBA Names
Jeff's Cycles
Vintage Cycle Parts Corp
Marketplace Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:
unresolved - The company failed to resolve the complaint issues.
complaints. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
some complaints presented to the bureau.
Complaints concern delivery and refund issues.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 53 complaints about this company in the last 36 months, our standard reporting period.Of the total of 53 complaints closed in 36 months, 53 were closed in the last year.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
3 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
28 - Company failed to respond to the BBB to resolve or address the complaint issues.
Unpursuable
BBB Definition:
Unpursuable - The company cannot be located or is out of business.
2 - Company cannot be located.
Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
4 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
6 - Company failed to respond to the BBB to resolve or address the complaint issues.
Company Management
Additional company management personnel include:
Joe Karber
Additional Contact Information
Additional Addresses
PO Box 755
Lyle, WA 98635-0016
Additional Phone Numbers
Tel: (509) 637-0369
Tel: (509) 310-9438
Additional Email Addresses
admin@JeffsCycles.com
billing@jeffscycles.com
Subscribe to:
Posts (Atom)